Every missed call is a lost job
The phone rings — you're on the roof, in the basement, under a car. Picking up is impossible. The customer hangs up and calls the next guy. A missed call isn't a minor annoyance. It's a job you never got.
- Job site vs. phone — You can't work and answer the phone at the same time. The customer won't wait.
- Weekend emergencies — Saturday, a burst pipe. Your voicemail picks up. The job goes to the competitor who happens to answer.
- Monday-morning chaos — 12 missed calls. Three of them already gone to the competition. You spend until noon working through the rest — instead of being on site.
- Office workaround — Your wife, your apprentice, your answering machine. None of them can tell whether it's a €50 job or a €5,000 project.
- Evening shift at the desk — You're writing quotes at 10 pm because there's not a quiet minute during the day.
The Solution
Your call assistant answers with your company name and immediately recognizes what the caller needs: emergency, appointment booking, or quote request. It routes emergencies straight to you — via callback and SMS. It books appointments directly into your calendar, with confirmation sent by WhatsApp. It captures quote requests with address and a photo-upload link, so in the evening you just review them instead of calling people back. 24 hours a day, 7 days a week — no call ever gets lost again.
3 Everyday Use Cases
Use Case 01
Emergency Triage — Water Damage on a Friday Evening
Friday evening, 8:15 pm — Mrs. Becker calls Müller Heating & Plumbing Calw: "Water damage, the kitchen is flooded!" The assistant recognizes the emergency, reassures Mrs. Becker, and immediately triggers a callback to Thomas Müller — plus an SMS alert. Three minutes later, Thomas is on the line.
Use Case 02
Standard Appointment — Fall Heating Maintenance
Mr. Klein wants to get his heating maintenance done before winter. The assistant checks the calendar, suggests an open slot, and books it directly. Mr. Klein gets the confirmation by WhatsApp — Thomas Müller never picked up the phone.
Use Case 03
Quote Request — New Heating System Wanted
The Weber family wants to replace their old oil heating system. The assistant takes down the address and building details, sends a photo-upload link for the boiler room, and arranges a callback window. Thomas gets the complete summary — instead of spending 20 minutes on the phone gathering information.
The Process at a Glance
Müller Heating & Plumbing Calw · Call Flow · GDPR-Compliant
What a Real Call Sounds Like
30-second example: emergency triage. Mrs. Becker reports water damage — the assistant recognizes the urgency and triggers the callback without pulling Thomas Müller off the job.
Demo Transcript · Müller Heating & Plumbing Calw
Max (AI)
Müller Heating and Plumbing, my name is Max. How can I help you?
Caller
I have water damage — the kitchen is flooded, I need someone right away!
Max (AI)
I'm flagging this as an emergency right away. What's your address and callback number? Thomas Müller will get back to you within minutes.
Caller
Becker, Hauptstraße 14 in Calw. 0162 555 8822.
Max (AI)
Emergency logged. Thomas Müller is getting your details by SMS right now and will call you back immediately. Please stay reachable.
Emergency alert sent to Thomas Müller · Callback in <3 minutes · No call lost
What Our Caller Does — and Doesn't Do
Clear boundaries protect your business and your customers. Your assistant qualifies and books — it doesn't make technical or commercial statements.
✓ What the Caller Does
- Answer & qualify — Recognize whether it's an emergency, appointment, or quote request, and route it correctly.
- Book appointments — Directly into your calendar, including a WhatsApp confirmation to the customer.
- Emergency alert — For water damage, heating failure, or a gas leak, an instant SMS + callback trigger to you.
- Capture requests — Address, contact details, photo-upload link to prepare the quote.
✗ What It Doesn't Do
- No pricing statements — No "that'll cost about X euros" — you decide that after the site visit.
- No advice — No "I'd recommend a heat pump for that" — product decisions stay with the expert.
- No commitments — No "we'll be there tomorrow" without your confirmation — you book appointments, not it.
- No sharing — Customer data stays in your system and is never passed on to third parties.
"Your assistant qualifies. You decide."
Pricing & What's Included
€990 setup · €149/mo
6-month minimum term · No hidden costs
- 24/7 AI call assistant, fully set up
- Company voice with your name and your trade
- Emergency routing — SMS + callback alert straight to you
- Calendar integration & WhatsApp confirmations
- GDPR setup including recording notice
- Two test weeks for fine-tuning · Cancel monthly after 6 months
Frequently Asked Questions
Does it sound like a robot?
No. The voice is set up for your business and answers with your company name. Callers won't notice any difference from a friendly office phone.
What happens at night and on weekends?
Same service, around the clock. Emergencies go straight through to you as a callback and SMS. Everything else waits, sorted, for the next business day — no more Monday-morning chaos.
Can I customize the assistant?
Yes. New services, changed hours, seasonal adjustments — just let us know and the logic gets updated. No extra charge.